The Grand Bahama Chamber of Commerce is on a mission to transform the hospitality industries and learning organizations to champion service with a 'touch of MAGIC' to our magic city of Freeport, Grand Bahama.

MAGIC which stands for Make A Great Impression on the Customer develops the executives and colleagues from the boardroom to the front office, to make a great impression on your customer in every interaction.

In October 9 -10, 2007, the Grand Bahama Chamber of Commerce held two days of MAGIC Customer Relations Training workshop, conducted by facilitator Jeremiah Walsh of Communico Ltd.

The candidates who attended the two days workshop were from the following organizations: The Public Hospital Authority, The Grand Bahama Development Company Ltd., The Ministry of Tourism, The Grand Bahama Port Authority, National Insurance Board, and Pepe Holdings Ltd.

The interactive training programme zeroed in "How to Handle Challenging and difficult situations and to solve the problem with professionalism and grace."

The five MAGIC steps of Customer Relations (identified below) are the core service principles to create a customer focused culture that builds relationships to increase satisfaction and loyalty.

* Make a connection

* Act professionally

* Get to the heart of the matter

* Inform and clarify what you will do

* Close with the relationship in mind

The three key techniques and tools of coaching, mentoring, and reinforcing are vital to macro-manage the cross-functional team to deliver world-class service; and increase job satisfaction with greater employee confidence and reduce stress.

The five candidates from the subject organizations attended a three days facilitator certification workshop on November 6, 7 and 8, to train their colleagues, and implement the MAGIC service culture to sustain productivity and performance within the work environment.

The newly certified MAGIC facilitators are Pauline Wells (Ministry of Tourism), Geneva Rutherford (Grand Bahama Port Authority Company) Raquel Hart (Pepe Holdings) and Ruth Roberts (Public Hospitals Authority).

Hence, the Grand Bahama Chamber of Commerce invites all organizations, Entrepreneurs, and Union leaders to partner with us to drive the success of the service industry in Grand Bahama, and indeed throughout The Bahamas.

Finally, to foster a spirit of Motivation and Enthusiasm among all employees throughout Grand Bahama who commit to exceeding customers expectations, an annual reward and recognition programme will commence in May, 2008.